Notice:
- The online event can only be viewed by those who have purchased the 1st Mini Album, 'NEW DNA' as well as paid members of the XG OFFICIAL FANCLUB, "ALPHAZ".
- Due to the nature of live streaming, starting to view during the event will resume from the current streaming point, and pausing will not restart from the exact point paused. Fast forward and rewind options are not available. Please be aware of this.
- Occasionally, there might be occurrences of audio glitches or video distortions during the viewing.
- To watch the online event, registration for a free Z-aN ID is required.
- Separate data charges apply for content playback, which will be the responsibility of the customer. Please keep this in mind.
- When watching on 3G/4G/LTE/5G networks, as it involves extended streaming time, it may result in significant mobile data usage. Watching may exceed your monthly data limit. We highly recommend a stable Wi-Fi connection for viewing.
- Access to the site is expected to be concentrated at the start of the live streaming. Please access in advance to prepare for viewing.
- The event itself may be canceled, interrupted, or delayed due to circumstances on the organizer's side.
- Unavoidable circumstances such as COVID-19, natural disasters, performers' illness or accidents, transportation disruptions, facility malfunctions, etc., may lead to the cancellation, postponement, or unforeseen changes in event dates, times, or content, at the discretion of the management. In such cases, refunds of the ticket price will not be possible, so please understand in advance.
- Viewing from overseas may encounter video or audio distortions due to the internet environment conditions in your country or region, and there might be instances where the complete broadcast cannot be viewed.
　
Prohibited Actions:
- Transferring or reselling of serial numbers is strictly prohibited.
- Any form of commercial use or violation of copyright laws, including recording, capturing, storing, reproducing, modifying, reposting, publishing, public transmission, or any other unauthorized use of the streaming content, whether for commercial or private purposes, is prohibited. Legal actions may be taken against those who engage in unauthorized sharing or reproduction.
- Unauthorized recording or capturing of the streaming screen using cameras, smartphones, computers, or any other devices, as well as unauthorized sharing or distribution of the content on video-sharing platforms or other platforms, is strictly prohibited.
- Requests for refunds or compensations will not be accepted.
- In the event of loss, theft, damage, or any other circumstances, reissuance of the serial code will not be provided.
　
Important note for serial code entry:
- When using Copy & Paste to enter the serial code, there may be unintentional spaces before or after the code.
- The inclusion of spaces may result in an authentication failure and an error message may be displayed.. Please double-check for any spaces before or after the code to ensure a successful authentication process.
　
Recommended Environment:
To watch the event, you will need a device such as a smartphone, tablet, or PC. Please check the operating environment of your viewing device according to the following specifications:
[PC]
- OS: Windows 10, 8 (8.1), 7 / Mac OS X 10
- Browsers: Chrome 69 or later / Edge 84 or later / Safari 13.1.2 or later / Firefox 68 or later
[Smartphone/Tablet devices]
- OS: Android 6.0 or later / iOS 13.6 or later
- Browsers: Google Chrome (Android/iOS) 69 or later / Safari 13.1.2 or later

For inquiries regarding viewing methods, please visit the following link:
https://www.zan-live.com/support/faq.html
*Please make sure to include "[XG]" and your "[Serial Code]" when contacting us. 
*We are available to receive emails 24 hours a day, but responses will be provided during our business hours, which are weekdays from 11:00 to 18:00. 
*Please understand that it may take some time to respond, especially if your inquiry falls on weekends, holidays, or requires more detailed assistance. We appreciate your understanding and kindly ask that you contact us with ample time in advance.

For other inquiries
XG OFFICIAL WEBSITE
https://xgalx.com/contact/