Connection and viewing environment

- A stable and high-speed internet environment is required to use our service. If you have a fixed line at home, please use a wired connection. If you use a Wi-Fi connection, please make sure that there are no obstacles between the wireless router and the viewing terminal.
- Before purchasing a ticket, please check if our sample video below plays back without any problems in your viewing environment and device. Refunds or cancellations WILL NOT be accepted under any customer’s circumstances after ticket purchase.

- Due to the length of the stream, there will be a large amount of data traffic. We strongly recommend viewing the performance in a high-speed and stable WiFi environment. The viewers are responsible for data usage costs for viewing the streaming.
- Please note that we are not responsible for any viewing problems caused by the customer's viewing environment.

Recommended environment
[PC]
OS: Windows 10, 8 (8.1), 7 / Mac OS X 10
Browser: Chrome 69 or later / Edge 84 or later / Safari 13.1.2 or later / Firefox 68 or later
[Smartphones and tablets]
OS: Android 6.0 or later / iOS 13.6 or later
Browser: Google Chrome (Android/iOS) 69 or later / Safari 13.1.2 or later

Other Notes
- Cancellations or refunds due to customer’s circumstances WILL NOT be accepted after purchasing a ticket or viewing has begun.
- Due to technical difficulties, there may be situations where the visual and/or the audio is unstable. The streaming may possibly be disrupted during the performance for those reasons.
- Regardless of whether for commercial or private use, any kinds of recording, reproductions, and/or any acts that violate copyrights of the streaming are prohibited. Those unauthorized use of the streaming may result in legal liability. 
- If we find prohibited, illegal, or disruptive behavior, the participant would be forced out from the streaming.
- If we find a participant violating our policies, we would report it to the police and investigate it.